Frequently Asked Question

Here are some frequently asked questions (FAQs) that customers might have about the Dollar Books Club subscription model.

1. What is Dollar Books Club?
Dollar Books Club is a book subscription service that delivers TWO gently used books every month, tailored to the customer's favorite genres, for just $9.99/month.
No additional charges, shipping included and the books are your to keep, always!

2. How does the subscription work?
Select your preferred genres, complete the checkout and subscription, and each month we handpick, pack and ship two books from your chosen genres straight to your door for you to enjoy and add to your collection.

3. Why are the books gently used?
The books are gently used because we specialize in the acquisition, sale, distribution and recycling of books, B2B-B2C, giving pre-loved stories a second life. This approach not only makes reading more affordable but also supports sustainability by reducing waste and keeping books out of landfills. Every book we process undergoes a meticulous selection process to ensure it meets our high-quality standards before reaching your hands. By choosing gently used books, you’re embracing a more sustainable way to enjoy literature while saving money and supporting the planet.

4. What kind of books and titles will you receive?
Our automated process enables us to sort and select a diverse variety of books, featuring bestselling authors, trending and popular titles, hidden gems, and customer favorites. This system ensures we consistently deliver captivating reads that cater to a wide range of interests and tastes, making every book a delightful surprise. Whether you're seeking the latest buzzworthy release or a unique, underrated treasure, we've got you covered!

1. Can I change my selected genres?
Yes! You can update your genre preferences anytime through your account.

2. What if I want to pause or cancel my subscription?
You can pause or cancel your subscription at any time-no strings attached. Simply log into your account to make changes.

3. Is there a long-term commitment?
No, the subscription is month-to-month, and you can adjust or cancel it whenever you like.

1. How much does it cost?
The subscription costs $9.99 per month, which includes two books and free shipping.

2. Are there any hidden fees?
No, there are no hidden fees. The $9.99 covers everything, including shipping.

3. What payment methods do you accept?
We accept major credit cards, debit cards, and select digital payment options like PayPal.

4. When will I be charged?
You will be charged on the same date each month, starting from your initial sign-up date.

1. Is shipping really included?
Yes! Shipping is completely free, no matter where you are in the U.S.

2. How long does delivery take?
Once your books are shipped, delivery typically takes 5–7 business days.

3. Do you ship internationally?
Currently, we only ship within the U.S.

4. What if my books are lost or damaged during shipping?
If your books are lost or damaged in transit, we’ve got you covered! Dollar Books Club offers a replacement guarantee, ensuring you’ll receive new selections at no additional cost. Simply contact our support team for assistance.

1. Can I pick specific books?
Not directly - our team handpicks books from your chosen genres to surprise and delight you each month. Our automated process enables us to sort and select a diverse variety of books, featuring bestselling authors, trending and popular titles, hidden gems, and customer favorites. This system ensures we consistently deliver captivating reads that cater to a wide range of interests and tastes, making every book a delightful surprise. Whether you're seeking the latest buzzworthy release or a unique, underrated treasure, we've got you covered!

2. What happens if I don’t like a book I receive?
While we aim to pick books you’ll enjoy based on your selected genres, we understand that not every book may be a perfect fit. That’s why we offer a replacement guarantee-contact us to request a replacement for a book you don’t love, and we’ll send you another selection at no extra charge.

3. Can I request books for a specific age group?
Yes, we offer categories for toddlers, children, and kids, ensuring age-appropriate selections.

1. How does this subscription help the environment?
By redistributing gently used books, we reduce waste, prevent books from ending up in landfills, and conserve resources like paper and ink.

2. Are the books in good condition?
Yes, all books are carefully inspected to ensure they are in great condition for your
reading enjoyment.

1. How do I contact customer support?
You can reach us via email, live chat on our website, or through our customer support phone number for any questions or issues.

2. What if I have an issue with my subscription?
Contact our support team, and we’ll work with you to resolve any issues promptly.

Frequently asked questions

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